Culture
The spotlight is always on the client.
We adopt an unconventional and holistic approach in catering to client needs. We firmly believe in adopting an open and simplistic manner in communicating with our clients and assessing their requirements, even though the services we offer are far from simplistic. We combine the versatility of our expertise to offer solutions catering to every client’s individual parameters.
We are truly dedicated to the success of our clients and are prepared to do whatever it takes to sustain and improve on such success. We keenly follow markets, technologies and client activities to be able to generate commercially relevant services for our valuable clients.
We most importantly believe in excellent work. We take tremendous pride in the knowledge that we are amongst the elite intellectual property legal service providers in India and work vigorously towards achieving newer heights. An open mind in all our activities enable us to absorb client feedback and market developments to create client specific deliverables that are continually relevant, to them and to us.
We have teams, but we are willing to move them around for our clients. Our fluid approach towards teamwork stands out amongst Indian firms. In an open hierarchy firm such as ours, we firmly believe in creating a customised team for each client requirement. We believe in the old adage, ‘trust the experts’, so each client delivery team, ranging from an individual to a team of over thirty people, compromises of all the right specialists for the job. We appreciate multiple perspectives and approaches, and aim at using multi-layer processes to cumulate in simplistic and holistic solutions to clients.
Our approach is systematic and dedicated. We know our clients can afford no mistakes, and have geared all our systems and people to ensure none occurs. We maintain automated systems to remind us of impending deadlines and constantly keep lines of communications open with clients, to ensure the work always gets done on time.
Communication is the key for all good relationships. With a system of a ‘One:Point:Contact’ for clients, we believe in simplifying communication processes with clients to hear them out properly and get back to them quickly.
Continually interacting and absorbing feedback from clients, is our biggest strength and leads to the maximum client satisfaction. Our lines of communications are at all times open and we are always available when you need us. This reassurance is as important to us in doing our job satisfactorily, as it is to clients.
We relish immensely the success of our clients and strive to develop long term relations with all our clients. We understand commercial realities, and prepare ourselves and our clients for them. We hope to grow with our clients and participate in their successes. All business is done with a personal touch at Mohan Associates, and with our long term clients, we always feel like we are with friends, pushing us that extra mile for them.